|
Below is a list of our most frequently asked questions from our tenants.
What are your company qualifications to rent?
We require your income to be a minimun of 3 - 4 times the rent, depending on your existing monthly financial commitments. Proof of income is required; please be prepared to submit copies of current paycheck stubs or other income documentation. We also require, a consistant rental history with good references, we do not accept tenants with criminal history. Sometime an owner may accept a tenant who does not meet all of the above requirements with an additional security deposit.
What is your pet policy?
Some of our owners will accept pets and require an additional security deposit for the pet. We do not accept Pit Bull Terriers, Rotweilers or any other aggressive breed of dog as a company policy. Your lease will have a pet addendum which approves your pet. If you would like to add a pet to your family which you did not have when you moved in, you must contact our office prior to doing so. If an owner approves the pet we will add the pet addendum to your lease and collect an additional security deposit. Please note: our leases have very stiff financial penalties which we enforce for not adhering to our pet policy.
How do we request maintenance services?
All maintenance request must be in writing; there are several convienient ways of contacting us.
- email at maint@citywiderem.com
- Our online maintenence request form in the residents tab located on the home page
- fax 972-772-4996
What do I do if I have an after hours emergency?
We have a team member on call 24 X 7 X 365 days per year. Please call our main office, select option 1 from our voicemail menu, leave your name, address and a telephone number where you can be reached. Please repeat your contact telephone number twice. Our team member on call will be paged & return your call shortly. Non emergency calls will be returned the next business day.
I'm ready to move out what are your procedures?
check your lease for notice requirements or call our office to find out what your notice requirements are. All notifications must be sumbitted in writing. Upon reciept of your notice we will send you a checklist of our procedures to ensure a smooth process.
When will I receive my security deposit back?
You can expect your deposit back within 30 days.
|